Mark Schaefer argues that brand communities are the future of marketing strategy. In this episode, he highlights the major benefits of building community from a marketing perspective and the role they play in the world of business.
Questions I ask Mark Schaefer:
[2:03] What’s the difference between community and audience/customers?
[3:45] Would you say you don’t have community if people aren’t talking to each other?
[6:08] Would you say there are very few people that have actually activated a community in the way you’re talking about as a marketing strategy?
[8:18] There’s a real hunger nowadays for community wouldn’t you say?
[12:01] You actually introduce a new idea that I hadn’t heard of but it’s the genesis of a business being community-based. That this is actually how it starts as opposed to it being a bolt-on channel – could you talk more about this idea?
[14:26] Why do you call this book the last great marketing strategy?
[16:32] You suggest that if you don’t start your community with purpose first, you’re doomed to fail right out of the gate. Could you expand on that idea?
[19:38] Talk a little bit about the technology aspect of a community from a practical standpoint – how does community management play into this?
[22:43] Where can more people learn about your work?
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