A Beginner’s Guide to Generating Business Leads the Inbound Way
We’ve all been there. You finally sit down for dinner at the end of a long day. You’re about to take a bite when the telephone rings. It’s a telemarketer asking about your oven preferences.
This frustrating interruption doesn’t need to happen. Inbound lead generation offers a solution.
Let’s start with defining a lead. Then, we’ll cover why you need lead generation and how to qualify someone as a lead. Soon, you’ll know exactly why inbound lead generation is much more effective than simply buying leads.
What is a lead?
A lead is any person who indicates interest in a company’s product or service in some way, shape, or form.
Leads typically hear from a business or organization after opening communication (by submitting personal information for an offer, trial, or subscription) … instead of getting a random cold call from someone who purchased their contact information.
Let’s say you take an online survey to learn more about how to take care of your car. A day or so later, you receive an email from the auto company that created the survey about how they could help you take care of your car. This process would be far less intrusive than if they’d just called you out of the blue with no knowledge of whether you even care about car maintenance, right? This is what it’s like to be a lead.
And from a business perspective, the information the auto company collects about you from your survey responses helps them personalize that opening communication to address your existing problems — and not waste time calling leads who aren’t at all interested in auto services.
Leads are part of the broader lifecycle that consumers follow when they transition from visitor to customer. Not all leads are created equal (nor are they qualified the same). There are different types of leads based on how they are qualified and what lifecycle stage they’re in.
Marketing Qualified Lead (MQL)
Marketing qualified leads are contacts who’ve engaged with your marketing team’s efforts but aren’t ready to receive a sales call. An example of an MQL is a contact who fills out a landing page form for an offer.
Sales Qualified Lead (SQL)
Sales-qualified leads are contacts who’ve taken actions that expressly indicate their interest in becoming paying customers. An example of an SQL is a contact who fills out a form to ask a question about your product or service.
An example of a PQL is a customer who uses your free version but engages or asks about features that are only available upon payment.
Service Qualified Lead
Service-qualified leads are contacts or customers who’ve indicated to your service team that they’re interested in becoming paying customers. An example of a service-qualified lead is a customer who tells their customer service representative that they’d like to upgrade their product subscription; at this time, the customer service representative would up-level this customer to the appropriate sales team or representative.
What is lead generation?
Lead generation is the process of attracting prospects to your business and increasing their interest through nurturing, all with the end goal of converting them into a customer. Some ways to generate leads are through job applications, blog posts, coupons, live events, and online content.
These lead generators are just a few examples of lead generation strategies you can use to attract potential customers and guide them towards your offers. (We talk about more strategies later.)
Whenever someone outside the marketing world asks me what I do, I can’t simply say, “I create content for lead generation.” It’d be totally lost on them, and I’d get some really confused looks.
So instead, I say, “I work on finding unique ways to attract people to my business. I want to provide them with enough goodies to get them naturally interested in my company so they eventually warm up to the brand enough to want to hear from us!”
That usually resonates better, and that’s exactly what lead generation is: It’s a way of warming up potential customers to your business and getting them on the path to eventually making a purchase.
Why do you need lead generation?
When a stranger initiates a relationship with you by showing an organic interest in your business, the transition from stranger to customer is much more natural.
As you can see in the diagram below, generating leads is a fundamental point in an individual’s journey to becoming a delighted customer.
Lead Generation Process
Now that we understand how lead generation fits into the inbound marketing methodology, let’s walk through the steps of the lead generation process.
First, a visitor discovers your business through one of your marketing channels, such as your website, blog, or social media page.
That visitor then clicks on your call-to-action (CTA) — an image, button, or message that encourages website visitors to take some sort of action.
That CTA takes your visitor to a landing page, which is a web page that is designed to capture lead information in exchange for an offer. An offer is content or something of value that’s being “offered” on the landing page. This can be an ebook, a course, or a template.
Once on the landing page, your visitor fills out a form in exchange for the offer.
See how everything fits together?
To sum it up: Visitor clicks a CTA that takes them to a landing page where they fill out a form to get an offer, at which point they become a lead.
By the way, you should check out our free lead generation tool. It helps you create lead capture forms directly on your website. Plus, it’s really easy to set up.
Lead Generation Marketing
Once you put all of these elements together, you can use your various promotional channels to drive traffic to your landing page to start generating leads.
But what channels should you use to promote your landing page? Let’s talk about the front end of lead generation — lead gen marketing.
If you’re a visual learner, this chart shows the flow from promotional marketing channels to a generated lead.
There are even more channels you can use to get visitors to become leads. Let’s go into depth on these and talk about a few others.
Content is a great way to guide users to a landing page. Typically, you create content to provide visitors with useful, free information. You can include CTAs anywhere in your content — inline, bottom-of-post, in the hero, or even on the side panel.
The more delighted a visitor is with your content, the more likely they are to click your call-to-action and move onto your landing page.
Email is a great place to reach the people who already know your brand and product or service. It’s much easier to ask them to take an action since they’ve previously subscribed to your list.
Emails tend to be a bit cluttered, so use CTAs that have a compelling copy and an eye-catching design to grab your subscriber’s attention.
Ads and Retargeting
The sole purpose of an ad is to get people to take an action. Otherwise, why spend the money?
If you want people to convert, be sure that your landing page and offer match exactly what is promised in the ad, and that the action you want users to take is crystal clear.
The great thing about using your blog posts to promote an offer is that you can tailor the entire piece to the end goal.
So, if your offer is an instructional video on setting up Google Search Console, then you can write a blog post about how to select your marketing metrics … which would make your CTA highly relevant and easy to click.
For a quick video overview of the HubSpot Blog’s expert lead generation tips, check out our video guide.
Social media platforms make it easy to guide your followers to take action, from the swipe up option on Instagram stories to Facebook bio links to bitly URLs on Twitter.
You can break down a lot of barriers to a sale by offering trials of your product or service. Once a prospect is using your product, you can entice them with additional offers or resources to encourage them to buy.
Another best practice is to include your branding in your free versions so you can capture other potential customers, too.
Referral, or word-of-mouth, marketing is useful for lead generation in a different way. That is, it gets your brand in front of more people, which, in turn, increases your chances of generating more leads.
Whatever channel you use to generate leads, you’ll want to guide users to your landing page. As long as you’ve built a landing page that converts, the rest will handle itself.
Why not just buy leads?
Marketers and salespeople alike want to fill their sales funnel — and they want to fill it quickly. Enter: The temptation to buy leads.
First and foremost, any leads you’ve purchased don’t actually know you. Typically, they’ve “opted in” at some other site when signing up for something, and didn’t actually opt-in to receiving anything from your company.
The messages you send them are therefore unwanted messages, and sending unwanted messages is intrusive. (Remember that disruptive call I got when I was trying to eat my spaghetti? That’s how people feel when they receive emails and other messages from people they didn’t ask to hear from.)
If the prospect has never been to your website and indicated an interest in your products or services, then you’re interrupting them — plain and simple.
If they never opted in to receive messages specifically from you, then there’s a high chance they could flag your messages as spam.
Once enough people flag your messages as spam, you go on a “blacklist,” which is then shared with other email providers. Once you get on the blacklist, it’s really, really hard to get back off of it. In addition, your email deliverability and IP reputation will likely be harmed.
It’s always, always, always better to generate leads organically rather than buy them. Read this blog post to learn how to grow an opt-in email list instead of buying one.
How to Qualify a Lead
As we covered in the first section, a lead is a person who has indicated an interest in your company’s product or service. Now, let’s talk about the ways in which someone can actually show that interest.
Essentially, a sales lead is generated through information collection. That information collection could come in many ways.
Perhaps a job seeker shows interest in a position by completing an application. Or a shopper shares contact information in exchange for a coupon. Maybe a person fills out a form to download an educational piece of content.
Gauging a Lead’s Level of Interest
Below are just a few of the many ways in which you could qualify someone as a lead. Each of these examples shows that the amount of collected information used to qualify a lead, as well as their level of interest, can vary.
Let’s assess each scenario:
Job Application: An individual that fills out an application form is willing to share a lot of personal information because he/she wants to be considered for a position. Filling out that application shows their true interest in the job, therefore qualifying the person as a lead for the company’s recruiting team — not marketing or sales teams.
Coupon: Unlike the job application, you probably know very little about someone who has stumbled upon one of your online coupons. But if they find the coupon valuable enough, they may be willing to provide their name and email address in exchange for it. Although it’s not a lot of information, it’s enough for a business to know that someone has interest in their company.
Content: While the download of a coupon shows an individual has a direct interest in your product or service, content (like an educational ebook or webinar) does not. Therefore, to truly understand the nature of the person’s interest in your business, you’ll probably need to collect more information to determine whether the person is interested in your product or service and whether they’re a good fit.
These three general examples highlight how lead generation differs from company to company, and from person to person.
This is one example example of what to ask for in a lead gen form:
Full Name: The most fundamental information needed to personalize your communication with each lead.
Email: This serves as a unique identifier and is how you will contact your lead.
Company and URL: This will give you the ability to research your lead’s industry and company and how the lead might benefit from your product or service (mainly for B2B).
Company Size: The more detailed information you can obtain without sacrificing conversions, the better. Knowing your leads’ number of employees can help you further qualify them.
If you’d like to learn more intermediate-level tips on information collection and what you should ask for on your lead gen forms, read our post about it here.
Lead scoring is a way to qualify leads quantitatively. Using this technique, leads are assigned a numerical value (or score) to determine where they fall on the scale from “interested” to “ready for a sale”.
The criteria for these actions is completely up to you, but it must be uniform across your marketing and sales departments so that everyone is working on the same scale.
A lead’s score can be based on actions they’ve taken, information they’ve provided, their level of engagement with your brand, or other criteria that your sales team determines. For instance, you may score someone higher if they regularly engage with you on social media or if their demographic information matches your target audience.
Borrowing from the examples above, you might give a lead a higher score if they used one of your coupons — an action that would signify this person is interested in your product.
The higher a lead’s score, the closer they are to becoming a sales-qualified lead (SQL), which is only a step away from becoming a customer. Scoring criteria should be tweaked along the way until you find the formula that works. Once you do, you’ll transform your lead generation into customer generation.
Lead Generation Strategies
Online lead generation encompasses a wide range of tactics, campaigns, and strategies depending on the platform on which you wish to capture leads. We talked about lead capture best practices once you have a visitor on your site … but how can you get them there in the first place?
Let’s dive into lead-generation strategies for a few popular platforms.
Facebook Lead Generation
Facebook has been a method for lead generation since its inception.
Originally, companies could use outbound links in their posts and information in their bios to attract strangers to their websites. However, when Facebook Ads was launched in 2007, and its algorithm began to favor accounts that used paid advertising, there was a major shift in how businesses used the platform to capture leads.
Twitter has Twitter Lead Gen Cards, which let you generate leads directly within a tweet without having to leave the site. A user’s name, email address, and Twitter username are automatically pulled into the card, and all they have to do is click “Submit” to become a lead.
LinkedIn has been increasing its stake in the advertising space since its early days. When it comes to lead generation, LinkedIn created Lead Gen Forms, which auto-populate with a user’s profile data when they click a CTA.
When we say pay-per-click (PPC), we’re referring to ads on search engine result pages (SERPs). Google gets 3.5 billion searches a day, making it prime real estate for any ad campaign, especially lead gen.
The effectiveness of your PPC campaign relies heavily on a seamless user flow, as well as your budget, target keywords, and a few other factors.
B2B is a particular business model that requires a particular approach to lead generation. SmartInsights found that referrals are the top source for capturing business leads. Not to mention, effectiveness varies by channel.
In any given lead generation campaign, there can be a lot of moving parts. It can be difficult to tell which parts of your campaign are working and which need some fine-tuning.
What exactly goes into a best-in-class lead generation engine? Here are a few tips when building lead gen campaigns.
Follow your data.
If you’re looking to build a lead generation engine, start with the bevy of data already at your fingertips. Begin by archiving which posts consistently rank well, bring in traffic, and have a clear connection to your product.
Once you know what performs well, you can determine where to place CTAs.
“For these posts, ask yourself what the missing middle piece is between what someone is reading about and what you can offer them,” suggests AJ Beltis, a senior marketing manager focused on media conversion at HubSpot. “Perhaps it’s an actionable template, a more in-depth guide, or even a demo if the content is intended for those further along in the buying cycle.
Remember, your CTA should not be a reach from the topic in the post.
“Keep it straightforward and logical and the leads will come flowing in,” Beltis says.
Use the right lead generation tools.
As you saw in our data, the most successful marketing teams use a formal system to organize and store their leads. That’s where lead generation tools and lead generation software come into play.
How much do you know about the people visiting your website? Do you know their names or their email addresses? How about which pages they visited, how they’re navigating around, and what they do before and after filling out a lead conversion form?
If you don’t know the answers to these questions, chances are you’re having a hard time connecting with the people who are visiting your site. These are questions you should be able to answer — and you can with the right lead-generation tools.
There are a few different tools and templates out there that’ll help you create different lead gen assets to use on your site:
CTA Templates: 50+ free, customizable call-to-action (CTA) templates in PowerPoint that you can use to create clickable CTA buttons to use on your blog, landing pages, and elsewhere on your site.
Lead Generation Software Tools: This free tool from HubSpot includes lead capture and contact insights features, which will scrape any pre-existing forms you have on your website and add those contacts to your existing contact database. It also lets you create pop-ups, hello bars, or slide-ins — called “lead flows” — that’ll help you turn website visitors into leads immediately. Image Source
Visitor Tracking: Hotjar has a heatmap tool that creates a color-coded representation of how a user navigates your site. This information helps you understand what users do on your site.
Form-Scraping Tool: A form-scraping tool collects submissions on your website’s existing forms and helps you automatically consolidate all your leads into your contact database. HubSpot customers can create and embed forms, which automatically populate into your CRM. Non-HubSpot customers can use a form creation tool like Contact Form 7 or Google Forms, and then use HubSpot’s free collected forms feature to automatically input submissions to a contact database.
Create amazing offers for all different stages of the buying cycle.
Not all of your site visitors are ready to talk to your sales team.
Someone at the beginning of the buyer’s journey might be interested in an informational piece like an ebook or a guide, whereas someone who’s more familiar with your company and near the bottom of the journey might be more interested in a free trial or demo.
Make sure you’re creating offers for each phase and offering CTAs for these offers throughout your site.
Yes, it takes time to create valuable content that teaches and nurtures your leads down the funnel, but if you don’t offer anything for visitors who aren’t ready to buy, then they may never come back to your website. From checklists to templates to free tools, here are 23 ideas for lead-generation content to get you started.
If you want to take personalization a step further — which will help boost your conversion rate — try using smart CTAs. Smart CTAs detect where a person is in the buyer’s journey, whether they’re a new visitor, a lead, or a customer, and display CTAs accordingly.
Keep your messaging consistent and deliver on your promise.
The highest-converting lead-gen campaigns are the ones that deliver what they promise.
Make sure that you’re presenting a consistent message throughout the process and providing value to everyone who engages with your lead capture. The aspects of your campaign should mirror everything else on your website, on your blog, and within the product that you’ll eventually try to sell. If not, you’ll have a difficult time getting your lead to the next lifecycle stage.
Your campaign should be about more than just obtaining an email address. You should seek to develop a new customer.
Link your CTA to a dedicated landing page.
This may seem obvious to you, but you’d be surprised how many marketers don’t create dedicated landing pages for their offers. CTAs are meant to send visitors to a landing page where they can receive a specific offer.
Don’t use CTAs to drive people to your homepage, for instance. Even if your CTA is about your brand or product (and perhaps not an offer like a download), you should still be sending them to a targeted landing page that’s relevant to what they are looking for.
If you have the opportunity to use a CTA, send them to a page that will convert them into a lead.
Remember when we talked about lead scoring? Well, it isn’t doable without your sales team’s input.
Your marketing and sales teams need to be aligned on the definitions and the process of moving a lead from MQL to SQL to opportunity.
Be open to evolving your relationship with sales and how you guide leads along your funnel. Your definitions will likely need to be refined over time. Just make sure to keep everyone involved up-to-date.
Use social media strategically.
While marketers typically think of social media as best for top-of-the-funnel marketing, it can still be a helpful and low-cost source for lead generation as shared in the lead gen strategies above.
Start by adding links directly to the landing pages of high-performing offers within your Facebook, Twitter, LinkedIn, and other social media posts.
Tell visitors that you’re sending them to a landing page. That way, you’re setting expectations. Here’s an example from one of our Twitter posts:
Another way to generate leads from social media is to run a contest. Contests are fun and engaging for your followers, and they can also teach you a ton about your audience. It’s a win-win.
Leverage your partnerships.
When it comes to lead generation, co-marketing can be powerful. If your team works with partner companies, put your heads together and create some mutually beneficial offers.
“On the Content Offers team at HubSpot, we run campaigns with partner companies that have a similar target audience and brand values to create and promote gated content like ebooks, reports, and templates,” says Jasmine Fleming, a marketing manager at HubSpot.
Fleming says both HubSpot and our partners generate leads with the offer. “We can share those leads with each other,” she says. “Co-marketing offers have the potential to generate significantly more leads than a content piece created by one company alone.”
Remain flexible and constantly iterate.
Your lead generation strategy needs to be as dynamic as the people you’re targeting. Trends change, behaviors shift, and opinions morph. So should your lead gen marketing.
Use A/B split testing to see what CTAs perform best, which landing pages convert better, and which copy captures your target audience.
Experiment with layout changes, design, UX, content, and advertising channels until you find what works.
Lead Generation Trends & Benchmarks
So … you’re getting web traffic and generating leads. But how are you doing compared to other companies in your industry?
Read on to discover what other marketers are doing with lead generation in 2023, along with important stats to consider.
Lead generation is the top marketing priority.
The HubSpot State of Marketing Report 2021 found that marketers reported that their top marketing priority was generating more leads. Converting these leads to customers is another top priority, according to SmartInsights.
There you have it, folks. Now that you know more about how to generate leads for your business, we recommend you try HubSpot’s free lead generation tool. Use it to add simple conversion assets to your site (or scrape your existing forms) to help you learn more about your site visitors and what content prompts them to convert.
The basics we’ve gone over in this blog post are just the beginning. Keep creating great offers, CTAs, landing pages, and forms — and promote them in multi-channel environments. Be in close touch with your sales team to make sure you’re handing off high-quality leads on a regular basis.
Last but not least, never stop testing. The more you tweak and test every step of your inbound lead generation process, the more you’ll improve lead quality and increase revenue.